Senior IT Analyst
- ID
- 2025-1327
- Category
- Information Technology
- Position Type
- Full-Time
Overview
Position Summary:
At Nusano, we are working to empower the world’s leading companies, health care providers, and innovators with the radioisotopes needed to advance cancer care. Our state-of-the-art facility in West Valley City, Utah will produce radioisotopes quickly, efficiently, and affordably. This will make desperately needed resources available to hospitals and cancer clinics around the world and offer those with life-threatening diseases hope for a healthier tomorrow.
The Senior IT Analyst will be responsible for providing advanced IT support to the team, including the installation, commissioning, administration, and maintenance of network equipment and PC/Mac systems. Additionally, the Senior IT Analyst will collaborate closely with a managed service provider to resolve day-to-day issues. Strong problem-solving abilities and a customer service-focused approach are essential for this role.
This position reports directly to the IT Service Manager.
Responsibilities
What You'll Do:
Provide end user support for desktop, laptop, and data center hardware/software issues, both onsite and remotely.
Independently troubleshoot and research issues.
Work autonomously and think critically.
Collaborate with the IT Manager and Managed Service Providers (MSP) to address issues and implement solutions for all employees.
Track IT assets, including endpoint devices.
Assist with the procurement and provisioning of new hardware and user accounts for new hires.
Administer Microsoft 365 resources such as Entra, Intune, Exchange, Teams.
Maintain cloud and on-premises data storage repositories to meet regulatory compliance requirements regarding access, retention, and backup.
Perform additional duties as assigned.
Occasional work travel is required.
Qualifications
Minimum Requirements:
7+ years of experience in a service desk environment, including using a ticketing system, documentation system, and remote management application.
Excellent customer service skills with a passion for helping others.
Strong communication and interpersonal skills.
Intermediate knowledge of network, hardware, and software support.
Experience working in small teams.
Ability to resolve business problems within the organization using established processes, procedures, and standards.
Strong attention to detail, including notetaking and time tracking.
Extensive experience administering cloud-based environments such as Microsoft 365 and Azure Active Directory.
Experience maintaining Cloud-based IDPs, such as Okta, PingOne, and/or Entra ID.
In-depth knowledge of NTFS best practices, including share and security permissions, common Group Policies such as password expiration, drive mapping, and printer deployment, Office 365 complexities including conditional access, dynamic security groups, MFA, and user setup.
Understanding of networking functions, including routing, switches, firewalls, DNS, TCP/IP, VLAN, and SD-WAN.
Strong understanding of other operating systems, such as macOS, iOS, Linux, and Android.
Preferred Requirements:
Server-based administration experience.
Experience in a startup or rapidly changing environment.
Experience working with a quality program and quality standards.
Experience in a GxP environment.
Experience with the following:
FortiGate firewalls or similar.
Ubiquity Access Points or similar.
Intune MDM for Windows and MAC devices.
Microsoft Active Directory / EntraID.
Accounting and ERP systems.
Autodesk, JIRA, Solidworks, and other architecture-specific applications.
VDI and graphics/CAD workstations.
Technical certification in CompTIA Network+, Security+, ITIL, Microsoft or self-study, hands-on or home-lab experience in these areas.
Bachelor’s degree in Computer Science, Information Technology, or other relevant field.
Physical Requirements:
Work to be conducted in an office environment, laboratories, engineering R&D, and/or production environment.
Must be comfortable working within radiation environments.
Must be able to sit for long periods of time.
Frequent use of computer with repetitive use of keyboard, mouse, and manual dexterity.
About Nusano:
No patient should be denied the cancer care they need simply because some options are in short supply or unavailable. Yet, all too often, this is what happens.
Nusano is a medical technology company that creates radioisotopes used to target and eliminate cancer cells with precision. Health care has used radioisotopes to diagnose and treat cancer and other diseases for decades. But, if supply does not keep up with demand, patients will lose out on the benefits of these lifesaving, proven tools.
Nusano’s patented technologies and methods are poised to transform radioisotope production and usher in an exciting new era in cancer care. Our state-of-the-art facility in West Valley City, Utah will produce radioisotopes quickly, efficiently, and affordably. This will make desperately needed resources available to hospitals and cancer clinics around the world and offer those with life-threatening diseases hope for a healthier tomorrow.
Benefits
- Comprehensive medical, dental, and vision coverage for employees and their eligible dependents
- 401(K) Retirement Plan
- Company-paid life insurance & AD&D coverage
- Company-paid short-term and long-term disability coverage
- High-Deductible Health Plan (HDHP) option with company funded Health Savings Account (HSA)
- Healthcare Flexible Spending Account (FSA)
- Dependent Care Reimbursement Account (DCRA)
- Voluntary Life Insurance
- Voluntary benefits such as Critical Illness, Accident, Hospital, and Pet Insurance
- Employee Assistance Program (EAP)
- Vacation, Sick Time, and Holidays